ALCATEL OXO CONNECT EVOLUTION

ALCATEL OXO CONNECT EVOLUTION

  • Alcatel-Lucent OXO Connect Evolution is a
    scalable phone system based on a robust,
    connected and converged communication
    platform for businesses with up to 300
    users.
  • OXO Connect Evolution offers built-in
    access to the cloud-based, Alcatel-Lucent
    Rainbow™ collaboration service.
  • 100% IP Connectivity
  • Enhanced off-site mobility
  • Single network infrastructure
  • Scalable collaboration with rainbow cloud service

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Scalable hybrid cloud communications

Advanced business phones and enterprise grade
collaboration services

100% IP Connectivity

Reliable solution including on-premises
LAN, WLAN, phones and devices connected
to a cloud service

  • Together, OXO Connect Evolution and Rainbow offer customer-focused business communications and video
    collaboration services to all employees, wherever they may be. SMB professionals work together to respond to
    the customer requests and can share information faster and more accurately with guests, business partners
    and customers
  • Visual voicemail and call log
  • Message waiting indication
  • Computer Telephony Integration (CTI)
  • Analog 2 wires – Native analog ports
  • Wireline business phones (NOE protocol)
    ¬ ALE-DeskPhones Essential: ALE-20, ALE-20h, ALE-30h models
    ¬ ALE-DeskPhones Enterprise: ALE-300, ALE-400, ALE-500 models
    ¬ Alcatel-Lucent 8088 V3 Smart DeskPhone
    ¬ Alcatel-Lucent, 8008G, 8008 DeskPhone models
  • Mobile business handsets
    ¬ Alcatel-Lucent 8212 DECT Handset, Alcatel-Lucent DECT Intercom: GAP
    ¬ Alcatel-Lucent 8234, 8244, 8254, 8262, 8262EX DECT Handset models: Alcatel-Lucent AGAP
    ¬ Alcatel-Lucent 8158s, 8168s WLAN Handset models
  • Alcatel-Lucent IP Desktop Softphone: NOE/IP
    ¬ Platforms: Microsoft Windows, Android
  • SIP phones
    ¬ ALE-2, ALE-3 DeskPhones
    ¬ VTech hospitality models
  • Alcatel-Lucent Rainbow: VoIP softphone
  • Third party phones (DSPP)
    ¬ DECT (GAP), SIP (Open and Basic)
  • Mobility services: Nomadic mode
    ¬ Routing to multiple devices: Business phone, DECT or WLAN handset, PC, smartphone
    ¬ One number service
    ¬ User-defined routing rules
  • Hot-desking/desk sharing
  • Business communications services
    ¬ Call option, speed dial
    ¬ Call back, call queuing
    ¬ Call pickup, barge-in
    ¬ Call diversion
    ¬ Dynamic routing: No answer, busy
    ¬ Call recording
    ¬ Paging
    ¬ DISA
  • Team and group
    ¬ Workgroup and key system
    ¬ Groupware supervision
    ¬ Audio notifications
    ¬ Group: broadcast, parallel, cyclical, sequential modes
    ¬ Manager assistant services
  • Multi-sites
    ¬ Up to 5 sites
    ¬ Directory synchronization via management console
  • Networking
    ¬ ISVPN (T0/T2)
    ¬ QSIG-BC (DLT0 DLT2)
    ¬ Private SIP trunks, multiple SIP trunks
    ¬ SIP trunk over Internet (SIP TLS SRTP with OCE Front End)
    ¬ Automatic Route Selection (ARS): 3000 entries, time range, Least Cost Routing
  • Branch office
    ¬ Remote business phone: IPSEC VPN
    ¬ Alcatel-Lucent 8378 DECT IP x-BS, Alcatel-Lucent 8318 SIP-DECT Single Base Station
  • OXO Connect built-in features
    ¬ Compatible with Alcatel-Lucent business phones, DECT and WLAN handsets, SIP phones, third-party analog devices
    ¬ ACD and business calls can be handled simultaneously on business phone
  • Applications
    ¬ Agent menus from phone and PC application
    ¬ Supervisor PC application for real time ACD activity monitoring of agents and group call queuing
    ¬ Statistic services with predefined reports
  • Services
    ¬ Group selection: Longest idle time, rotating, priority, fixed priority
    ¬ Group overflow and priority levels between groups
    ¬ Group Queue and Voice guidance
    ¬ Customer code
    ¬ Screen pop/CRM
  • Service allowing call routing based on multiple criteria
    ¬ Up to 10,000 routes
    ¬ Routing by criteria: Customer code, CLI, DDI, defined planning
    ¬ Routing destinations: ACD, MLAA, any destination
  • Scalable hybrid cloud communications
  • Advanced business phones and enterprise grade
    collaboration services
  • 100% IP Connectivity
  • Reliable solution including on-premises
    LAN, WLAN, phones and devices connected
    to a cloud service

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