Seeking candidate preferably from Data Networking background with technical expertise in Data Networking and Unified Communication. The candidate should be from engineering background with CCNA Certification.
- Online/ remote service & demo support to channel partners and end users
- Follow-up with partners for demo updates
- Implementation support to channel partners
- Impart training to partners and Services team at regular intervals
- Product Repair/RMA coordination with branch, channel partners & OEMs
- Escalating, coordinating and resolving channel partners issues with OEMs
- SPOC OEMs for the escalated partner related queries